Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Threelz Casino’s website, create or use a player account, play games, take part in promotions, and use any related services we provide (together, the “services”).

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use, along with any additional rules shown within the site (such as promotion rules or game-specific notices).

These platform rules are designed to set clear expectations—what you can expect from us, what we expect from you, and how common situations like verification, payments, bonuses, and technical issues are handled.

Eligibility: Who Can Use the Platform

Threelz Casino is intended for adults only. You may only use the services if you are at least the legal gambling age in your jurisdiction.

Online gaming laws vary by location. It is your responsibility to make sure that accessing and using the services is lawful where you are located.

We may restrict or block access from certain countries, regions, or locations, and we may limit specific products or features depending on regulatory, technical, or operational requirements.

Creating an Account: Simple Rules That Protect Everyone

To use account-based features (including deposits, gameplay where applicable, promotions, and withdrawals), you’ll need to register a player account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own name
• You will not impersonate anyone or use false details
• You will follow the account rules and any promotion-specific terms

We may limit the number of accounts a person, household, device, or payment method can use. If we reasonably believe multiple accounts are being used to gain an unfair advantage, we may restrict bonuses, adjust promotional benefits, or take other reasonable actions described below.

Verification and Identity Checks (KYC)

To protect players and meet compliance requirements, Threelz Casino may request documents or information to verify details such as:

• Identity and age
• Address or residency
• Ownership of a payment method or payment account
• Account security checks and risk reviews

Verification may be requested at registration, before certain promotions are applied, before withdrawals are approved, or at other times when it is reasonable to do so. If requested information is not provided or cannot be verified, certain features (including withdrawals) may be delayed or unavailable until the review is complete.

Using Your Player Account: Security and Personal Use

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you think your account has been accessed without your permission, contact support as soon as possible.

Player accounts are personal. You may not:

• Share your account with others
• Transfer, sell, or assign your account
• Use the services on behalf of another person
• Allow anyone else to deposit, play, or redeem using your account

We may take reasonable steps to protect the account if suspicious activity is detected, including requesting verification or temporarily restricting access while we review the situation.

Deposits, Withdrawals, and Account Balances

Available payment methods, processing times, fees (if any), limits, and eligibility can vary depending on your location, verification status, and the payment option you choose. Supported methods may include Apple Pay, Google Pay, Visa, MasterCard, PayPal, Skrill, and bank transfer, but availability is not guaranteed in every jurisdiction or at all times.

Withdrawal requests may be reviewed before approval. This review can include verification checks, payment method checks, and responsible gaming or security reviews. We may apply reasonable measures to confirm that transactions are valid and compliant, including requesting additional information where necessary.

Your balance and transaction history are shown in your account area. If you believe there is an error, contact support promptly so it can be reviewed.

Promotions, Bonus Terms, and Sweepstakes Currency Notes

From time to time, Threelz Casino may offer bonuses, free spins, daily rewards, or other promotions. Each offer may come with additional bonus terms, which are considered part of the service terms when you opt in or accept the promotion.

Promotion rules can include (depending on the offer):

• Eligibility requirements (such as location, account status, or verification)
• Time limits to claim or use a promotion
• Wagering/playthrough requirements (often applying to promotional Sweeps Coins)
• Game restrictions or contribution rules
• Maximum bet rules during playthrough
• Limits on conversion or withdrawal/redemption where applicable

If a promotion includes Sweeps Coins, a playthrough requirement may apply before cashout/redemption is available. For example, some offers may require 20x playthrough on Sweeps Coins, and certain cashout thresholds and rules may apply. Gold Coins are generally provided for entertainment play and are not redeemable.

Always review the specific promotion rules shown on the relevant offer page before participating. If there is a conflict between these general account rules and a specific promotion’s terms, the promotion terms will apply for that promotion.

Games and Features: Availability Can Change

We aim to provide a smooth, enjoyable service, but game and feature availability may vary based on location, device compatibility, maintenance, updates, provider changes, or technical interruptions.

We may add, remove, suspend, or limit games, promotions, or platform features at any time. We also reserve the right to discontinue specific games or providers and to update the game lobby or site experience without notice when operationally necessary.

Fair Play Standards: What’s Not Allowed

Using the services means playing fairly and using the platform as intended. Prohibited behavior includes, but isn’t limited to:

• Fraud, attempted fraud, or deceptive activity
• Collusion or coordinated play intended to manipulate outcomes or promotions
• Chargeback abuse or intentionally reversing valid transactions
• Bonus abuse (including exploiting promotions in a way not intended by the offer rules)
• Using false information or creating accounts to bypass restrictions
• Attempting to interfere with the platform, games, or systems (including hacking, tampering, or exploiting bugs)
• Using bots, scripts, automation, or other unauthorized tools
• Allowing another person to use your account

If we reasonably suspect prohibited behavior, we may restrict access or take other actions described below while we review.

Account Restrictions and Operator Actions (Balanced and Reasonable)

To protect players and the integrity of the platform, Threelz Casino may take reasonable measures when we believe the rules have been broken, verification is incomplete, or misuse has occurred. Depending on the situation, actions may include:

• Limiting access to certain features
• Pausing a promotion or removing promotional eligibility
• Holding a withdrawal or freezing a transaction during review
• Temporarily suspending account access
• Closing an account where continued access is not appropriate

Where possible and appropriate, we aim to handle reviews fairly and based on the information available, including any documentation you provide.

Mistakes, Display Errors, and Technical Interruptions

From time to time, errors can occur—such as incorrect displays, bonus crediting issues, game malfunctions, interrupted sessions, or balance discrepancies. If an obvious error is identified, we reserve the right to correct it and to address the impact of the error in a fair and reasonable way.

If a game round is interrupted or a feature does not work as intended, the outcome may be determined by the game provider’s recorded data, logs, and the platform’s system records, where applicable. If you notice something that looks wrong, contact support so it can be investigated.

Responsible Gaming: Keep Play in Control

Gambling should be treated as entertainment, not as a way to make money. If you feel that play is no longer enjoyable or is becoming difficult to manage, we encourage you to use available tools and support options, including limits or self-exclusion where offered. You can also review our Responsible Gaming page for guidance and resources.

Intellectual Property and Acceptable Use of Site Content

The site’s design, branding, text, graphics, software elements, and other original materials are owned by Threelz Casino or used under license.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit site content without written permission, except where the law allows limited personal use for normal browsing.

Third-Party Providers and Linked Services

Some parts of the services may be provided by third parties, including game studios, payment processors, analytics tools, and hosting or security providers. This means certain features may rely on third-party availability and operational limits.

Where the site includes references or links to third-party services, those services may have their own terms and policies. We are not responsible for third-party content or outages outside our reasonable control.

Liability Limits (In Plain Language)

We work to provide a safe, reliable service, but we cannot accept responsibility for losses or damages caused by events beyond our reasonable control or by circumstances such as:

• Technical interruptions, maintenance, or system failures
• Player errors (such as incorrect payment details or device issues)
• Unsupported browsers, devices, or unstable internet connections
• Third-party failures (including payment networks or external providers)
• Misuse of the services or breach of these conditions of use
• Force majeure events (events we could not reasonably predict or prevent)

Nothing in these service terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

“As Is” and “As Available”: No Guarantees of Constant Access

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot promise uninterrupted access, constant availability of every feature, or error-free operation at all times. We will, however, take reasonable steps to maintain and improve the platform.

Updates to These Site Terms

We may update these terms from time to time to reflect changes in the services, security practices, legal requirements, or operational needs. The latest version published on the website will apply from the date it is posted, unless we state otherwise.

We recommend reviewing this page periodically so you remain aware of the current account rules and platform expectations.

Related Policies You Should Read

These terms work alongside other important site policies, which may include:

• Privacy Policy
• Cookie Policy
• Bonus terms for specific promotions (as shown on the offer)
• AML/KYC-related notices or requirements where applicable

If there is a direct conflict between a specific promotion’s rules and these general service terms, the promotion rules will govern that promotion.

Contacting Threelz Casino Support

If you have questions about these conditions of use or your account, you can contact our support team by email at support@threelz.com.

Using Threelz Casino means following these platform rules so the service remains fair, secure, and clear for everyone. Continued access and play indicate acceptance of the current version of these terms.